Management Team

Glenn Polk

Glenn Polk

President & Owner

Glenn started his career in the car business in 1971 while on a two-week vacation from his electrical job. He rapidly excelled in this new endeavor as he quickly understood that customer…

Glenn Polk

Glenn started his career in the car business in 1971 while on a two-week vacation from his electrical job. He rapidly excelled in this new endeavor as he quickly understood that customer satisfaction is the key to success. Within the first six months of his new venture, Glenn was offered several promotions, eventually leading him to California where he opened a new dealership for his business partner. Having deep roots in Texas and missing family, Glenn decided to come back to Fort Worth and run dealerships in Fort Worth with having a vision of building his own dealership one day. In 1995 Glenn's dream of owning his store came true when the doors opened to Glenn Polk Ford-Mercury. Within three years he acquired the local Chrysler, Dodge, Jeep & Ram dealership in Gainesville, then moved it next to our Ford store. In 2016, Glenn decided to take a break and enjoy life outside of the car business. However, retirement only lasted three years, and he couldn't stay away from what he loves doing every day. Today, you'll often see Glenn traveling back and forth between all five of our locations, greeting customers, chatting with employees & enjoying the car business just like his first day of sales back in 1971. During his time off, Glenn enjoys traveling with his wife Mary and knocking out those "honey-do's" around the house.

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Trent Polk

Trent Polk

General Manager & Owner

Trent started in the car business in 1993 after graduating from Stephen F. Austin State University. Earning “Salesman of the Month” eleven times during his first year of sales granted him a promotion…

Trent Polk

Trent started in the car business in 1993 after graduating from Stephen F. Austin State University. Earning "Salesman of the Month" eleven times during his first year of sales granted him a promotion to finance manager. In 1995, Trent assisted his dad in opening Glenn Polk Ford & Mercury. Today, Trent travels between all four locations and ensures customer & employee satisfaction. Trent and his wife, Stacie, have two kids "Conner & Ashtyn" and a cat named "Lilo."

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Shawn Polk

Shawn Polk

General Manager & Owner

Shawn’s fascination with cars began when he was just a year old. During high school and summer breaks, he worked in the family dealership’s wash bay before moving into the parts and service departments…

Shawn Polk

Shawn’s fascination with cars began when he was just a year old. During high school and summer breaks, he worked in the family dealership’s wash bay before moving into the parts and service departments. After graduating from Lindsay High School, Shawn attended the National Automobile Dealers Association’s Dealer Academy in McLean, VA, where he prepared to continue the family legacy.
 
Today, Shawn is deeply involved in the family business, traveling between stores to work alongside employees and greet customers. He has two daughters and a son—each already showing signs of one day joining the dealership family.
 
Outside of work, Shawn enjoys spending time on the lake with his family, coaching his son’s sports teams, and staying active in the community. Whether serving on a local board or sponsoring school events, he is passionate about giving back. Shawn feels blessed to live and work in North Texas, where strong community support continues to bring people together.
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Jennifer Popp

Jennifer Popp

CFO & Controller

Jennifer is our CFO & Controller here at Glenn Polk Auto Group, and she lives nearby in Lindsay with her husband “Andy” & three children. She grew up in Valley View and graduated from Texas…

Jennifer Popp

Jennifer is our CFO & Controller here at Glenn Polk Auto Group, and she lives nearby in Lindsay with her husband "Andy" & three children. She grew up in Valley View and graduated from Texas Women's University in Denton. After attending TWU, Jennifer worked for a local CPA office before joining our GPOLK family in 2003. Jennifer is a board member of the Gainesville Chamber of Commerce and devotes a lot of time to our local community.

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Robertball

Robert Ball

General Sales Manager

Robert began his career in the automotive industry in April 2001, after a back injury brought his time in construction to an end. What he’s come to appreciate most about this industry are…

Robert Ball

Robert began his career in the automotive industry in April 2001, after a back injury brought his time in construction to an end. What he’s come to appreciate most about this industry are the people and the stories—each customer brings a unique journey, and Robert takes pride in being a small part of it.

Originally from Southern California, Robert spent most of his career there, learning the value of genuine connection in an often fast-paced environment. In 2021, he and his wife, Nicole, made the move to Texas—a change that’s proven to be a true blessing. Life here, he says, is centered around family, community, and enjoying each day, rather than chasing the next paycheck.

When he’s not helping customers, Robert enjoys life on his small farm—his personal sanctuary that’s become something of a petting zoo. He and Nicole care for 9 goats, 7 pigs, 2 mini donkeys, and over 40 chickens, along with 4 dogs and 2 cats inside the house. And yes, every single animal has a first, middle, and last name!
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Mike Hicks

Mike Hicks

Finance Director

Mike began his career in the car business in 1994 selling vehicles in Grapevine, TX. Mike’s dedication to his customers and understanding of their needs helped him quickly excel into a management…

Mike Hicks

Mike began his career in the car business in 1994 selling vehicles in Grapevine, TX. Mike's dedication to his customers and understanding of their needs helped him quickly excel into a management position. His favorite position in the dealership is in the finance department, where he enjoys helping people build their credit or find the most affordable avenue to purchase their new vehicle. Mike lives nearby in Callisburg with his wife Linda and enjoys playing golf on his days off.

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Larry Terry

Larry Terry

Pre-Owned Manager

Larry grew up in Sanger, TX, where he still resides today with his wife. He joined the car business in 2001 after serving as a police officer for five years. Larry joined our team in 2019 as a sales consultant…

Larry Terry

Larry grew up in Sanger, TX, where he still resides today with his wife. He joined the car business in 2001 after serving as a police officer for five years. Larry joined our team in 2019 as a sales consultant. After quickly realizing that Larry's customers consistently raved about him and his process of a "non-confrontational" buying experience, along with his immense knowledge of vehicles and the ability to adapt to each sales consultant's needs quickly, Larry fit the need for our new position as a "Rotating Sales Manager". Larry rotates between all five of our stores filling in for each Sales Manager during time off or sick days. During his time off, Larry enjoys spending time with his family and attending college football games. We thank you for your service in the police force, Larry.

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Sales Team

Frank

Frank Villarreal

Sales Professional

Frank has been with the GPOLK family for over 20 years. He started in the detail department and decided to give sales a try after numerous sales consultants asked him to translate English/Spanish…

Frank Villarreal

Frank has been with the GPOLK family for over 20 years. He started in the detail department and decided to give sales a try after numerous sales consultants asked him to translate English/Spanish to finalize their car deals. Frank has a great personality and decided to put it to use on the sales side. Having worked many roles in the dealership has helped his success by understanding the importance of every employee's role to make a team work for everyone's benefit. When Frank is away from the store, he is generally spending time with his two daughters.

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Harry Bauwin

Harry Bauwin

Sales Professional

Harry grew up in nearby Callisburg and has worked many years in the oil industry. During some off-time from the oil field, Harry decided to reach out to our GPOLK team to give sales a try. Upon his…

Harry Bauwin

Harry grew up in nearby Callisburg and has worked many years in the oil industry. During some off-time from the oil field, Harry decided to reach out to our GPOLK team to give sales a try. Upon his interview, he was asked, "why Glenn Polk and why sales?". It was a quick approval when he answered, "I've purchased many vehicles from this dealership and it's always a fun experience with a welcoming environment". Harry and his wife have three kids, and you'll often find him at sports games, fishing tournaments, or hanging out on the deer lease during his off-time.

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Jason Rushing

Jason Rushing

Sales Professional

Jason started his car career at the age of 19 at Glenn Polk Auto Group. He quickly recognized that it takes time & dedication to each and every customer which earned him “Salesman of the Month” just 4…

Jason Rushing

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Joel Gomez

Joel Gomez

Sales Professional

Joel is originally from Andrews, TX but has lived in Gainesville for many years. He has been with our GPOLK team for 12 years and his customers give him the absolute best reviews. He decided to try…

Joel Gomez

Joel is originally from Andrews, TX but has lived in Gainesville for many years. He has been with our GPOLK team for 12 years and his customers give him the absolute best reviews. He decided to try his hand at car sales after working for several years at the Gainesville State School. With the many friendships he made at GSS along with his list of buddies throughout Cooke County, Joel decided this was the career for him. Joel & his wife Cheryl reside in Callisburg and have a son who will graduate from Callisburg High School this year.

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Justin Lobaugh

Justin Lobaugh

Sales Professional

Justin grew up in Emory, TX and moved to Gainesville in 2019 to be closer to family. Justin’s fascination with cars started as a little kid when he & his dad would pull their bass boat with a 2003 F150. That…

Justin Lobaugh

Justin grew up in Emory, TX and moved to Gainesville in 2019 to be closer to family. Justin's fascination with cars started as a little kid when he & his dad would pull their bass boat with a 2003 F150. That F150 was the same truck Justin learned to drive in. Upon buying his new F150 at Glenn Polk Auto Group, Justin decided to give the sales life a try. Justin has been part of our team since May 2023 and he earned Sales Consultant of the Month just 3 months later, which happens to be the same month that his manager mandated that he finally take a day off to catch his breath. He's devoted to his customers satisfaction and takes pride in finding the perfect vehicle for his clients. On Sunday's you'll find Justin fishing, hunting, playing golf or attending a sporting event.

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Katz

Katz Higa

Sales Professional

Katz grew up in Sanger, TX, and recently made the leap from construction—a field he had long been comfortable in—into the world of sales, something he had always wanted to pursue…

Les Graham

Katz grew up in Sanger, TX, and recently made the leap from construction—a field he had long been comfortable in—into the world of sales, something he had always wanted to pursue. Though the career change was a little nerve-wracking at first, he has quickly discovered his passion: connecting with people and helping them find the perfect vehicle to fit their needs.
 
Outside of work, Katz is a big sports fan and proud of his fun fact—he’s never finished last in fantasy football. His competitive spirit, combined with his people-first approach, makes him a great resource for customers looking for a smooth and enjoyable car-buying experience.
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Les Graham

Les Graham

Sales Professional

Les is our “Big Truck Guy” and has the knowledge to help you figure out what your truck needs to get the job done. Whether it’s a cab & chassis or a 1/2 ton to pull a weekend RV, Les is the guy we…

Les Graham

Les is our "Big Truck Guy" and has the knowledge to help you figure out what your truck needs to get the job done. Whether it's a cab & chassis or a 1/2 ton to pull a weekend RV, Les is the guy we go to for the stats. He's married and lives in Whitesboro, TX with his kids and numerous farm animals. Outside of the store, Les enjoys anything agriculture and he's always meeting new people at the sale barn.

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Paul

Paul Longoria

Sales Professional

Paul grew up in the small west Texas town of Halfway, TX, and has spent the past 40 years in the DFW area, building a long-standing career…

Paul Longoria

Paul grew up in the small west Texas town of Halfway, TX, and has spent the past 40 years in the DFW area, building a long-standing career in the automotive industry. This year, he celebrates 50 years of marriage to his wonderful wife, Debi. Family is at the heart of Paul’s life — he is a proud father of two daughters, grandfather to five grandchildren, and great-grandfather to three. Nearly a decade ago, Paul moved to Gainesville, embracing its small-town charm, and has found a perfect fit within the family-oriented environment of Glenn Polk Auto Group. For Paul, being part of the team is not just a career, but a true blessing.

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Tim

Tim Miller

Sales Professional

Tim’s passion for cars started back in high school, where he took two years of auto mechanics and learned how to do everything from rebuilding an engine to painting a car. That passion carried…

Frank Villarreal

Tim’s passion for cars started back in high school, where he took two years of auto mechanics and learned how to do everything from rebuilding an engine to painting a car. That passion carried into his career—owning and operating his own car lots for 25 years. After COVID forced him to change directions, Tim spent time managing at an auto repair chain, but soon realized his true love was connecting people with the right vehicles.
 
Now at Glenn Polk, Tim has rediscovered that joy. He enjoys working with all kinds of cars and helping customers find the one that fits them best. For Tim, being part of a down-to-earth company like Glenn Polk is the perfect place to write the final chapter of his career doing what he loves most.
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Bi-Lingual Team

Cynthia Gutierrez

Cynthia Gutierrez

Ventas Profesionales

Cynthia grew up near Reynosa, Mexico, and has been a proud part of the automotive industry for 9 years. She credits her English skills to hours spent…

Cynthia Gutierrez

Cynthia grew up near Reynosa, Mexico, and has been a proud part of the automotive industry for 9 years. She credits her English skills to hours spent watching her favorite shows, That 70’s Show and The King of Queens.

Encouraged by a close friend and neighbor to try car sales, Cynthia discovered her true passion—helping people find the perfect vehicle. She loves guiding customers through the car-buying process, especially those who have had a negative experience in the past, turning it into a positive and memorable one.

Cynthia is proud to work for a caring, family-owned company where her dedication to customer service shines. Outside of work, she enjoys spending time with her daughter and her dog, Max.

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Frank

Frank Villarreal

Ventas Profesionales

Frank has been with the GPOLK family for over 20 years. He started in the detail department and decided to give sales a try after numerous sales consultants asked him to translate English/Spanish…

Frank Villarreal

Frank has been with the GPOLK family for over 20 years. He started in the detail department and decided to give sales a try after numerous sales consultants asked him to translate English/Spanish to finalize their car deals. Frank has a great personality and decided to put it to use on the sales side. Having worked many roles in the dealership has helped his success by understanding the importance of every employee's role to make a team work for everyone's benefit. When Frank is away from the store, he is generally spending time with his two daughters.

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Joel Gomez

Joel Gomez

Ventas Profesionales

Joel is originally from Andrews, TX but has lived in Gainesville for many years. He has been with our GPOLK team for 12 years and his customers give him the absolute best reviews. He decided to try…

Joel Gomez

Joel is originally from Andrews, TX but has lived in Gainesville for many years. He has been with our GPOLK team for 12 years and his customers give him the absolute best reviews. He decided to try his hand at car sales after working for several years at the Gainesville State School. With the many friendships he made at GSS along with his list of buddies throughout Cooke County, Joel decided this was the career for him. Joel & his wife Cheryl reside in Callisburg and have a son who will graduate from Callisburg High School this year.

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Katz

Katz Higa

Ventas Profesionales

Paul

Paul Longoria

Ventas Profesionales

Paul grew up in the small west Texas town of Halfway, TX, and has spent the past 40 years in the DFW area, building a long-standing career…

Paul Longoria

Paul grew up in the small west Texas town of Halfway, TX, and has spent the past 40 years in the DFW area, building a long-standing career in the automotive industry. This year, he celebrates 50 years of marriage to his wonderful wife, Debi. Family is at the heart of Paul’s life — he is a proud father of two daughters, grandfather to five grandchildren, and great-grandfather to three. Nearly a decade ago, Paul moved to Gainesville, embracing its small-town charm, and has found a perfect fit within the family-oriented environment of Glenn Polk Auto Group. For Paul, being part of the team is not just a career, but a true blessing.

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Parts & Service Team

Brian Hoffman

Brian Hoffman

Service Manager

Brian has been a valued member of our team for nearly 15 years. He began his career with us as a technician and was promoted to Service Manager…

Brian Hoffman

Brian has been a valued member of our team for nearly 15 years. He began his career with us as a technician and was promoted to Service Manager due to his strong leadership skills and dedication to helping others. Born and raised in Cheyenne, Wyoming, Brian started his journey in the automotive world after serving in the U.S. Army as a heavy truck mechanic following high school. With over 24 years of experience in the automotive industry, he brings expertise, dedication, and a commitment to outstanding customer service to every interaction. A proud father of four, Brian says the best part of his job is helping customers get their vehicles running properly, ensuring they leave confident and satisfied with their service experience.

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Brian Conley

Brian Conley

Parts Manager

A DFW native, Brian grew up playing both baseball and football, and his competitive spirit carries over into his career today. With over 8 years of experience…

Brian Conley

A DFW native, Brian grew up playing both baseball and football, and his competitive spirit carries over into his career today. With over 8 years of experience in automotive parts, he takes pride in learning something new every day and enjoys helping customers find exactly what they need. Brian is a proud father of two and enjoys exploring new adventures with his family during his time off. A lifelong automotive enthusiast, Brian is grateful for the opportunity Glenn Polk Ford provided in the auto industry and has built a career he’s passionate about. Fun fact: back in junior high, Brian won six tickets to a Texas Rangers game by writing a class paper — a win that still brings a smile every time the Rangers defeat the opposing team.

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Brooke Villarreal

Brooke Villarreal

Service Advisor

Brooke joined the car business in 2023 and quickly fell in love with the connections she builds with her customers. Her favorite part of the job? Hands down…

Brooke Villarreal

Brooke joined the car business in 2023 and quickly fell in love with the connections she builds with her customers. Her favorite part of the job? Hands down — the relationships and trust that grow with every sale.
 
When she’s not helping people find their perfect vehicle, Brooke enjoys hunting for hidden gems while antique shopping. She’s always on the lookout for her next great find!
 
At home, she spends time with her beloved dog, Bella — the real boss of the house. Fun Fact: Brooke's dad Frank has been with the GPOLK team for over 20 years, originally starting in the detail department and working his way up to sales.
 
Stop by and say hi — Brooke’s always happy to help and ready to make servicing your vehicle a great experience!
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Justin Crisp

Justin Crisp

Service Advisor

Justin grew up in nearby Callisburg and graduated from Callisburg High School. When he’s not helping customers, Justin enjoys spending time with his…

Justin Crisp

Justin grew up in nearby Callisburg and graduated from Callisburg High School. When he’s not helping customers, Justin enjoys spending time with his two kids—Jaxon and newborn daughter Hazel—and keeping up with his three dogs. You’ll often find him on the golf course with his co-workers. Back in school, Justin was a rock star in sports: playing football, basketball, golf, track, powerlifting, and baseball. Justin brings his strong work ethic and team-focused mindset from athletics into his role, helping customers with professionalism and care.

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James Felderhoff

James Felderhoff

Parts Advisor

James was born and raised in Muenster and has proudly been part of the parts team for nearly five years. He enjoys spending time outdoors and brings that same grounded, down-to-earth approach…

Frank Villarreal

James was born and raised in Muenster and has proudly been part of the parts team for nearly five years. He enjoys spending time outdoors and brings that same grounded, down-to-earth approach to his work. James values building strong connections and is always ready to help customers find the parts they’re looking for.

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Lori Brown

Lori Brown

Service Advisor

Lori was born in Modesto, CA and moved to Ardmore, Oklahoma in the third grade and has proudly called it home ever since. With a deep-rooted connection to the automotive world—thanks to her dad…

Lori Brown

Lori was born in Modesto, CA and moved to Ardmore, Oklahoma in the third grade and has proudly called it home ever since. With a deep-rooted connection to the automotive world—thanks to her dad, a lifelong mechanic—Lori naturally found her calling in the car business. She began her journey as a Service Advisor in 2006 and has been passionate about helping customers and keeping vehicles running smoothly ever since.
 
Outside of work, Lori is a proud mom to triplet daughters (yes, triplets!) who are 16, and a 15-year-old son. Her home is full of life with three dogs (including a 10-year-old rescue and two Old English Sheepdogs), three cats, and a thriving saltwater reef aquarium she maintains as a hobby.
 
In her free time, Lori enjoys writing worship music and hunting for rocks—especially agates—on rocky beaches (she’ll take those over sandy ones any day!). A fun fact? She’s got a great sense of humor, a soft spot for dad jokes, and a creative streak that shines through in everything she does. Her husband (Cory) is also our Service Manager at our Chevrolet, Buick & GMC store in Gainesville.
 
Whether you're in for a service appointment or just stopping by, Lori’s experience, warmth, and dedication make her a trusted part of the Glenn Polk Ford team.
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Administration Team

Aaron Dobrow

Aaron Dobrow

VP of Marketing | Digital Business Operations

Aaron plays a significant part in our online presence. His techy mindset, creative personality and love of cars led him to the “behind the scenes” side of the automotive industry. The internet is…

Aaron Dobrow

Aaron plays a significant part in our online presence. His techy mindset, creative personality and love of cars led him to the "behind the scenes" side of the automotive industry. The internet is changing daily, and Aaron is always up to date on what's new in the tech world. Aaron started in the metroplex at a large automotive group. After creating relationships throughout the metroplex, he came on board with our GPOLK team to improve our digital advertising.

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Jaime Williams

Jaime Williams

Accounting Administrator

Jaime has been in and out of our dealership since we opened in 1995, visiting her mom Pam, our warranty clerk. She joined our team full-time in 2012 as a service advisor and transitioned to our…

Jaime Williams

Jaime has been in and out of our dealership since we opened in 1995, visiting her mom Pam, our warranty clerk. She joined our team full-time in 2012 as a service advisor and transitioned to our accounting office shortly after. Jaime brings joy to the office and always has a smile on her face. During her time away from the desk, Jaime likes being at the lake or playing in the pool with family.

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Lisa Baker

Lisa Baker

Title Clerk

Lisa joined the Glenn Polk Auto Group in 2012 as our title clerk for Ford, Dodge and our Pre-Owned Supercenter. She handles hundreds of registrations each month. So whether your vehicle will be titled in…

Lisa Baker

Lisa joined the Glenn Polk Auto Group in 2012 as our title clerk for Ford, Dodge and our Pre-Owned Supercenter. She handles hundreds of registrations each month. So whether your vehicle will be titled in Texas or any other 49 states, Lisa will get it done. Lisa has two kids and lives in nearby Valley View. When she's away from the store, Lisa usually has fun on her ATV or chilling with her family.

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Lisa Petway

Lisa Petway

Payroll Administrator

Lisa has been with our GPOLK family for many years and was recently promoted to Payroll Administrator. Lisa’s attention to detail and creative mind allows her to put together our monthly calendar &…

Lisa Petway

Lisa has been with our GPOLK family for many years and was recently promoted to Payroll Administrator. Lisa's attention to detail and creative mind allows her to put together our monthly calendar & Polk Press which keeps our employees up to date on birthdays, anniversaries, and events.

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Pam Bleything

Pam Bleything

Warranty Administrator

Pam joined our GPOLK family in 1995, shortly after we opened the doors. She enjoys sports cars and has owned everything from Corvettes to Mustangs. Pam and her husband, Jim, enjoy…

Pam Bleything

Pam joined our GPOLK family in 1995, shortly after we opened the doors. She enjoys sports cars and has owned everything from Corvettes to Mustangs. Pam and her husband, Jim, enjoy traveling the country together and spend a lot of time in Alabama visiting family. Fun Fact: Jim & Pam's anniversary is February 29, and each leap year, they celebrate in Vegas.

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Randy Hardin2

Randy Hardin

Courtesy Transporter

Susan Higgins

Susan Higgins

Receivables & Payables Clerk

Susan has been with our GPOLK team for over 20 years. If you can’t find Susan in her office, try to peak above all the paper stacked on her desk. Susan handles all of our receivables & payables, so there’s…

Susan Higgins

Susan has been with our GPOLK team for over 20 years. If you can't find Susan in her office, try to peak above all the paper stacked on her desk. Susan handles all of our receivables & payables, so there's rarely any free time when she's on the clock. She and her husband, Mark, reside here in Gainesville. Susan enjoys time away from her busy week devoting time to her church and the Potawatomi Nation.

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Taylor Ramsey

Taylor Duquette

BDC Administrator

Taylor is the friendly voice that you’ll receive a phonecall from after your purchase. Taylor has been with our team for 9 years, and she regularly helps us with many of the fundraisers &…

Taylor Ramsey

Taylor is the friendly voice that you'll receive a phonecall from after your purchase. Taylor has been with our team for 9 years, and she regularly helps us with many of the fundraisers & sponsorships that we are involved in. Taylor grew up in nearby Callisburg, and she doesn't know a stranger. Outside of work, you'll find Taylor spending time with her spouse Eden & precious daughter LaiKynn.

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